Category: Shopping Habits

Buying goods online has become the new norm for many of us but what happens when things go wrong and either the goods are not as described in the advert, they are faulty, or they do not arrive at all?

We all have something called consumer rights that should protect the online buyer just as it should protect someone buying in store. It is vital that everyone is aware of their rights and are willing to act on them and that sellers respect these rights and operate lawfully at all times.

Let us look first at goods that arrived that are not as described in the advertisement. For most online orders you have fourteen days from receiving your order to contact the retailer to ask for a refund and then a further fourteen days to return the goods. The standard delivery charged to you should be refunded too. In the case of faulty goods noticed within the first thirty days the retailer must offer you a refund or offer to repair or replace the faulty item. After this period and up to the guarantee period they are obliged to offer to repair or replace the goods and if the item is still faulty they must then offer a refund.

It is very frustrating if you order goods online and they simply do not appear on your doorstep. It is important to note that your contract is with the retailer not the courier so any disputes must be raised with the seller who should reimburse you for the missing goods.

The last 12 months has had a massive effect n the retail and shopping industry. Many shops have had to close their doors for long periods of time throughout the last year and unfortunately some have not made it through these tough times and will not be able to open again.

The government have announced that non-essential retail can start to reopen again from the 12^th April 2021. This is a much-needed boost for many retailers who fear they may not be able to survive for much longer, but will shopping be the same as it was before?

It is likely that when shops first do open, many social distancing rules will still be in place so you may still not be able to use the changing rooms and queues may be expected as less tills are open and less people allowed in the shops. We do not yet know how many of these rules may be here to stay. Also, lots of people have had to turn to online shopping throughout the pandemic and it may be that they continue to do so even when the shops reopen. We could see a lot less foot fall to out towns and cities.

With today’s kitchens serving because the hub of the house and Australians’ ever- increasing savvy about home cooking, the applying market has undergone some exciting changes.

“a few major brands are releasing new models into the Australian market,” said Caroline Doeglas, of DKA Designed Kitchen Appliances in Subiaco.

“These brands include Miele, Neff and Asko, all with exciting advancements in technology and colour selections.”

Spiros Scafidas, of Kitchen HQ, agreed the demand for top-performance appliances was at an all-time high.

“As people look spending more time enjoying their kitchens, we’re noticing a growing appreciation for big-capacity appliances and double ovens,” he said.

Here, we look at the most recent and greatest in cooking, dishwashers and refrigeration.

OVENS AND COOKTOPS

Mr Scafidas said induction cooking was the dominant trend, while steam ovens were also becoming the norm.

“The mainstreaming of induction cooking into top-end kitchens is a prevailing trend,” he said.

“Increasingly, steam ovens are replacing microwaves as a result health benefits and food quality they provide.”

Steve Lewis, of Harvey Norman in Osborne Park, said flexi-induction cooktops were increasingly popular because they allowed for the unrestricted placement of pots and pans, removing the restrictions of standard circle zones.

The two most sought-after features in ovens were induction electrics and self-cleaning (pyrolytic) technology. “While these aren’t new technologies, the worth point and range of options have changed considerably,” he said.

“Most brands have the capacity to pair these technologies now.”

For people that prefer cooking with gas, the most recent trends in gas cooktops included sinking the unit into the benchtop for a graceful, flush look, while Smeg’s revival of the classic cast trivet had brought the standard look back into the limelight.

When it involves ovens, in accordance with Mr Lewis, dual fuel or bi-energy ovens – which provide simultaneous gas and electric cooking in the same cavity, so that you can cook a roast in a single oven while baking a cake for dessert within the other – are popular.

“This technique allows the discerning cook to take advantage of the oven in gas mode to maintain a moister oven environment, or electric mode to realize that evenness and zoned cooking,” he said.

Mr Scafidas said colour had begun to creep back into large appliances, with Belling offering bold colours across its range of freestanding ovens.

RANGE HOODS

Range hoods that demand attention are fast becoming a kitchen must-have, from units that pop up from the benchtop to the lovely Elica Star range hood that appears more like a chandelier than an appliance.

“The standard slide-out range hood is fast becoming old technology with inbuilt under-cupboard range hoods taking up and taking into consideration a cleaner appearance,” Mr Lewis said.

“These truly are a giant a part of the market now.”

FRIDGES

Ms Doeglas said integrated refrigerators continued to be a powerful trend, which a lot of people paired with underbench wine cellars, corresponding to the Eurocave, or beverage centres from the likes of Vintec and Liebherr.

French-door fridges were also back in fashion.

Stainless steel reigns supreme, as do big- capacity units along with Miele’s MasterCool range.

DISHWASHERS

Mr Scafidas said new technologies had made low-water-use dishwashers an emerging trend.

“Miele has a sensor wash function that detects how dirty dishes are and regulates the water supply in line with that,” he said.

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